Transparency
Do you know the roles and responsibilities in your IT?Are these actually followed in the day to day work routine?
Have the legal aspects of Cloud Computing been realized?
Transparency ensures measurability, as well as the identification of key performance indicators, as recommended by ITIL Best Practices.
gemaInvent offers:
- Creation of structures
- Unbundling of existing processes
- Development of an IT/Supplier Map
- Development of service trees
- Creation of service catalogues
- Development of a skill matrix
- Organization of knowledge management (DB, CMS, .)
- Integration of information channels
- Proactive data- and status correlation